Most whole-home clients take advantage of our appointment program that ensures that your time – and our time – is used productively.
We highly recommend that you book an appointment with one of our certified lighting consultants so that we can best help you select your lighting package. We will reserve one of our three appointment areas in the store for you, where you can roll out your house plans, settle in and start choosing that “Simply Stunning” look.
Expectations? Usually between two and four hours. We always have refreshments on hand and usually a treat or two.
Children. Sensitive subject. Choosing your lighting is a challenging task that requires your close attention, and, as much as we like kids, the showroom is not an appropriate place when attempting a process such as this. It is stressful for you and for us. Please feel free to bring them along on your “short” visits, but for “the appointment”, best to make arrangements.
Saturdays: By appointment only. We recommend that appointments are not scheduled on a Saturday unless it cannot be avoided.
On Saturdays, we have a lot of “out-of-towner’s” that make the trip into Kelowna expressly for shopping, so our sales staff is expected to help them out first and foremost.
Our apologies, of course, and if Saturday is the only day you can take for the appointment, then kindly arrange with your salesperson in advance to ensure that we can reserve the time for you.