- “Simply Stunning” Projects
- Lighting Showroom
- Sales Team
- Service & Admin Team
- Warranties, Returns, Accounts
- Special Orders
“Simply Stunning” – it’s our goal.
It’s how we want you and your guests to feel about your lighting choices.
It’s a feeling that gently takes your breath away for just a moment.
Striking, but not overwhelming – it fits just perfectly with the surrounding decor.
You love it every time you see it. Good choice… no, great choice!
Welcome to the Okanagan’s Premier Lighting Showroom
Wide aisles, with lots of space around each fixture, and our highly-knowledgeable support staff ensure that your visit will be comfortable and productive. You won’t find clutter or impulse merchandise jamming up the showroom – it’s just clean and sparkly!
If a small, gentle dog is an issue, just let us know and the store’s “pooch-in-residence”, Norton, will be whisked away to his upstairs quarters. Norton loves everyone and enjoys his “job” as the store’s official “greeter”. He’s a Maltese-Schnauzer mix, 10 years old – a rescue – gentle with kids and adults – and loves attention.
Our famous “kitchen table” environment. Everyone just seems to hang out at the front counter – it’s where all the action is, just like at home.
There are three planning tables in the showroom – one for four people and two for six people. The “back room” planning area also has full multi-media for browsing the ‘net or researching a supplier’s website. You can book these free-of-charge and camp out as long as is necessary. Catalogues support each area – great for designers searching for just the right look.
Oh, yes, we always have a selection of coffees and teas along with other beverages and snacks to help the selection process along. Please, feel at home – you are welcome here!
The Sales Team
Sue Van Rycke
Store Manager, Buyer & Sales Sue has been in the lighting business in Kelowna for almost 20 years. Well-known by top builders and designers, she has the uncanny ability to pick a beautiful lighting package at a great price. Sue and her husband Rob were the architects of Lights ON, opening the showroom in November, 2013.
Outside Sales Tim looks after our commercial sales and does the recessed takeoff’s for our larger custom homes as well as handling our developer multi-unit projects. In lighting for over 25 years, Tim is well-known in the Okanagan for his ability to put a great lighting plan together. Sue and Tim have worked together in the Okanagan for over 15 years!
Inside Sales Kim has eight years’ experience in retail lighting and is very good at pulling a fantastic lighting package together for those who are on a focused budget. She mainly works on the showroom floor – great personality, strong product knowledge and really good taste.
Sales and Social Media Anissa comes to us from an interior design background, having graduated from Kelowna’s Centre for Arts and Technology. She worked for Sticks & Stones interior design for a stretch, then as the office manager for Impact Builders before joining Lights ON in the fall of 2018. She has a real eye for lighting, but with a different perspective than that of Sue’s or Kim’s. She is in the showroom Monday through Thursday. A budding entrepreneur, she also works on the weekends selling her exclusive line of PJ’s at the various craft shows around the area.
B-to-B and Commercial Sales Heather, a graduate of B.C.I.T’s interior design school, has over ten years’ experience in commercial lighting and supply, most recently with Gescan. Her specialty is finding ways to maximize the effectiveness of lighting while minimizing the on-going costs through leveraging rebates from electrical providers and making “smart” choices. Heather is still growing her family, so she is available Tuesday, Thursday and Friday at the store. Another local Kelowna-ite, born and raised here.
Lights ON – Signature Service Team
Rob Van Rycke
Business Manager / Marketing / IT
Rob looks after the general administration and the marketing for the company. An entrepreneur for 40+ years, he tends to work in the background on planning, banking, infrastructure, ad design, website development (with the help of First Page Solutions), social media programs (with Shout Marketing), SEO management (with Dynamic Local) and other “seemingly unimportant” things that no one else wants to do (or can do). Rob has an extensive history involving entrepreneurial startups and for over 30 years travelled across North America at a trainer, business coach and public speaker. Rob just released his latest book, “Sellegrity” for professional salespeople – available now on Amazon.com. If he’s on the showroom floor, he’ll likely engage you with all kinds of questions – beware, he loves to interact!
Lighting Repairs and Modifications: Rob, Sue’s husband of 36 years, has been rebuilding light fixtures for the past 12 years in Kelowna, from bedside “touch” lamps to century-old European chandeliers. All those old chandeliers at the Gasthaus in Peachland – Rob did them all to meet CSA specs. Need something re-wired? A plug put on? A new socket? The “old guy” in the back is “your guy” in the Valley.
Accounts Payable, Receivable, Inventory Reconciliation
Monica looks after our A/P and A/R – payables and receivables – as well as our product warranty and damages claims with our suppliers. She makes sure our warehouse operations are accurate and up-to-date. She’s our whiz gal – don’t know how she handles it all but she does – and with a smile!
Customer Service Dog-In-Residence
Well, what can we say about Norton. Oh, how our customers and staff love this pooch! He’s just over 10 years old, a Schnauzer-Maltese mix, but is as frisky as a puppy! Loves all customers and kids – gentle as a lamb and twice as soft. “Rescued” as a pup, he’s come a long way from the days of high anxiety and corner cowering. He’s Rob’s dog – and it’s obvious.
Shipping, Receiving and Field Deliveries. Long, tall Shayne is the guy who looks after all of our “to-site” product deliveries and warehouse product movements– including assembling and hanging the fixtures in our showroom. He is always in-demand. Quiet, diligent, and reliable.
Dan Van Rycke
Installations, Cleaning, Repair
Dan is back! Our “secret weapon” in the field, Dan has returned to assist us in field customer services, including installations, field repairs and fixture cleaning. Dan brings more than a dozen years’ experience in the lighting industry directly to your door. Fixture not working? Call Dan – or bring it in if you can. Chandelier need cleaning? Fan not turning? He’s the man – all done carefully and quietly by hand in your home. Need it installed? He’ll do it in half the time that your local sparkie can – and without leaving a single fingerprint! He’s Mr. Careful – but also Mr. Quick!
Accounts, Warranties, Returns
Many of our clients are account-based on 30-day balance-of-payment terms. New clients, if they are not know to us, must fill out a one-page account form that sets out our basic account terms. It’s a good way to buy – billing only starts after the product has been delivered to site for most products. Just drop in the store and we’ll set you up!
All the products that we sell are fully warranted by the manufacturer, however, each manufacturer has its own warranty program and proceedure. As the manufacturer’s vendor, we directly support each warranty in the field. That means if you have an issue that is warranty-related, we will act on behalf of the manufacturer – in the best interest of the customer.
We will become your liaison with the manufacturer and if we can use some common sense to provide a repair or replacement, we will whenever possible.
If you have a suspected warranty issue, please contact us first so that we can investigate. When we talk about customer satisfaction, we actually mean it.
Usually a contensious area for both the customer and the store, returns are easy at Lights ON. Notice, our policy is not very lengthy. It’s also not very legalistic. In fact, it’s just plain friendly.
- Try and retain any original packaging, especially if it has to be returned to the supplier or if it intended for resale.
- Avoid cutting the wires. If they are cut, we may accept it as a return, however, there will be a charge for rewiring if it is possible to do this without disturbing its CSA approval. If it cannot be safely rewired, we will not be able to accept it for return.
- Try to do the return within 30 days of purchase.
If the return is due to warranty issues, it must be made within the warrany period allowed by the manufacturer. We will have your purchase information on file, so a bill is not necesary.
That’s it. No five-page dot-the i’s and cross-the-t’s. Just come in and talk to us – we’ll work it out. Most of the time you will receive a full refund in the method of original payment, however, sometimes we may have to charge a small restocking fee. For special-ordered products, we reserve the right to refuse a return. In this case, we may be able to resell the product on consignment.
All special orders require a 50% deposit at the time that the order is placed.
Special ordered items that are not taken by the customer when received by our warehouse or that are cancelled after the product has shipped will result in half of the deposit being used as a cancellation fee and the other half being applied to an in-store credit. If a special order deposit was not taken at the time of order placement, a 25% re-stocking fee may be charged in lieu.
Special order items are only acceptable for return through the store manager approval process.
No cut wires or missing parts
Original packaging / boxing must be returned
The fixture must appear as “factory new”
The final decision rests with the store manager